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Depicted are historical figures from New Braunfels' past.

Animal Control

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1. Does my animal require city licensing, and where can I purchase a city license?
2. Why do I need to vaccinate my pets?
3. Why do I need a heartworm preventative?
4. Why do I need to restrain my pet on my property?
5. How many pets can I have in the city?
6. My neighbor has a large number of dogs in the rear yard which bark all night long. How can I get relief from the dog barking?
7. Who do I contact in order to have a dead animal removed from the street?
8. There are a number of stray cats roaming in our neighborhood, how can I have them removed?
9. There is a large stray dog roaming our neighborhood, how can I have it removed?
10. I have an animal welfare concern regarding my neighbor’s animal, how can I have the location investigated for possible cruelty conditions?

Building Department

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1. Do I need a permit
2. Does the City require a license to conduct business?
3. What is number to call in for an inspection?
4. Do I need to be registered to be a contractor in the City?
5. Where is the utility company?

City Attorney

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1. What notice is required by the Texas Open Meetings Act?
2. How do I get copies of City records?
3. How do I file a claim with the City?
4. How do I contact the City Prosecutor to discuss my case?
5. Does the City Attorney's office advise private citizens on legal matters?

City Secretary

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1. Where do I get my birth certificate?
2. How do I register to vote?
3. Where do I register my vehicle?
4. How do I get a passport?
5. Where do I pay a traffic ticket?
6. How do I get copies of City records?
7. Which City Council District do I live in?
8. Who is my City Council member?
9. How do I learn about available positions on City Boards & Commissions?
10. How do I apply to serve on a City Board or Commission?

Code Enforcement

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1. My neighbor has a collection of junk cars located in his rear yard, what can be done concerning this accumulation?
2. A home in our neighborhood has an overgrown yard of grass & weeds, what can be done in order to have this corrected?
3. There is a vacant, abandoned structure in our neighborhood which also is periodically occupied by transients. How can I have the structure & the associated conditions corrected?
4. There is a business being operated from a residence in our neighborhood, who do I call in order to have this investigated?
5. There is an abandoned vehicle left on the street, located down from my residence, who can I call in order to have the vehicle removed?

Community Development

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1. My house needs repairs. Does the city offer a program to help?
2. Does the City offer down payment assistance to first-time homebuyers?
3. I need help with utility and/or mortgage payments. Can the City help me?
4. I need emergency or low-income housing. Does the City provide Section 8 housing?
5. How do I apply for a grant?

Emergency Management

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1. Where is my FEMA region?
2. During a disaster how many hours should a person be prepared to be on their own?
3. How much water does a person need to consume a day?
4. Where should I keep my Emergency Supply Kit?
5. Who should be prepared for emergencies and or disasters?
6. How can residents be prepared for a disaster before, during and after the disaster?
7. How can I get involved in the emergency preparedness program of New Braunfels?

Environmental Health

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1. When and where is the next food handler class; and what is the fee?
2. I am thinking of operating a restaurant in the City. What standards & regulations do I have to follow for construction purposes and what rules apply for operating a facility within the city limits?
3. Our organization wants to hold a benefit over the weekend and wants to sell food, what do we need to do in order to obtain a temporary food vending permit and what is the fee?
4. Our family recently ate at a local restaurant and got sick. How can I determine if our illness is a result of our eating experience and who do I contact in order to have the restaurant investigated?
5. I would like to schedule my child for a vaccination, and physical, where can I go for these services?

Finance

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1. What is the City’s current property tax rate? Who collects the City’s taxes?
2. What is the hotel/motel tax rate?
3. How does the City use the hotel/motel tax revenue?
4. What is the City’s sales tax rate? How is it used?

Fire Department

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1. What is an ISO rating?
2. How do I request a demonstration or tour?
3. Is NBFD hiring?
4. I recevied a request for insurance information from a company called Intermedix out of Houston. Are they valid?
5. Where can I properly dispose of hazardous waste material?
6. How can I become a firefighter/EMT?
7. What is the Move Over Act?

General

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1. How do I apply for a job?
2. Where is the utility company?
3. How do I register to vote?
4. How do I know if my house is in the floodplain?
5. Where do I get my recycling bin?
6. What is the weather like in New Braunfels and is the river open?
7. For what construction projects is a building permit required?
8. Where do I pay a traffic ticket?
9. Where do I register my vehicle?

Geographic Information Systems

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1. What is GIS?
2. Can I download the data?
3. Can I download imagery?
4. How do I access the City's map and imagery services?
5. How do I use this data in AutoCAD?
6. What projection is the City’s data stored in?
7. What is the difference between GIS and a traditional map?
8. What is different about the City of New Braunfels Interactive GIS website from other similar websites?

Human Resources

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1. How do I apply for a job?
2. Where are the City’s job opportunities listed?
3. How do I contact the Human Resources Department?
4. May I submit a resume?
5. Can I apply for a job with a resume only?
6. Can I apply for two positions with the same application?

Library FAQs

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1. When is the library open?
2. Where is the library located?
3. How can I get a library card?
4. How do I access my account online?
5. Does the library offer computers with Internet access and printing capability?
6. Does the library offer Wireless internet access? Is printing available?
7. Where can I find out what’s going on at the library?
8. What are your basic circulation policies including fees for lost or damaged items?
9. What is the loan period for materials?
10. How do I renew an item I have checked out?
11. Are there restrictions on borrowing?
12. Is there a limit on materials that may be checked out?
13. Does the library charge fines for late materials?
14. Does the library offer free downloadable eBooks?
15. Does the library have electronic resources for learning and research?
16. Does the library accept donations?
17. Can I borrow items from other libraries?
18. Where is the Westside Community Center located? When is it open?
19. Does the library offer fax and scanning services?
20. Does the library have Meeting Rooms and Study Rooms available for public use?
21. Are the library’s policies available for review?

Main Street

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1. How do I get involved in Main Street?
2. How do I apply for a historic designation?
3. How much does it cost to purchase pavers in the Court of Honor?
4. When is Wassailfest?
5. What is the Façade Improvement Grant (FIG)?

Municipal Airport

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1. Where is the Airport?
2. When is my plane/friend going to be here?
3. How do I get a rental car?

Municipal Court

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1. Can I pay my fine online?
2. I had an MIP and I was convicted, how do I expunge it from my record?
3. Can I request jail time served, for cases that I have pending in the court?
4. How long does a speeding ticket stay in my driving record?
5. Can I request my driving record on-line?
6. What happens if I request a 30-day extension to pay a citation, and I do not pay on time?
7. Who can be excused from Jury Service?
8. Will I be paid for being a Juror?

Parks & Recreation

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1. How do I get to Landa Park?
2. What is the weather like in New Braunfels and is the river open?
3. How do I reserve picnic tables or pavilions and how far in advance may we do that?
4. How do I register for recreation classes & special events?
5. Can we camp overnight in the parks?
6. What are the fees and hours for the pools, mini-golf and paddleboats?

Planning & Zoning

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1. What is the zoning of a specific property?
2. How do I know if my house is in the floodplain?
3. What is the zoning process? How long does it take? Where do I find an application?
4. What is the platting process? How long does it take? Where do I find an application?
5. How do I find a specific item in the zoning ordinance?

Police Department

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1. How do I report criminal activity such as graffiti?
2. How do I notify the Police Department that me or a member of my family has Special Needs?
3. How can I obtain a copy of an accident report?
4. How can I obtain a copy of a police report or other information about a case?
5. How can I prevent vehicle burglaries?
6. How do I apply for an alarm permit?
7. How do I get to the Police Station?
8. How can I have my fingerprints taken for an application?
9. How do I hire security for weddings or special events?

Public Works

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1. How do I report a street light outage?
2. How do I report a pothole?

Purchasing

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1. How do I become a supplier for the City of New Braunfels?
2. How do I get an application to become a supplier with the City of New Braunfels?
3. Is there a fee for a bid package or proposal?
4. Where do I turn in a bid or proposal?
5. How do I get bid tabulation?
6. How long does it take for payment after an invoice is received by the City of New Braunfels?

Solid Waste

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1. I am a new customer, how do I start service?
2. What are the residential monthly rates?
3. What day is my trash and recycling collected?
4. How often will my trash and recycling be picked up?
5. Where should I put my cart for service?
6. How do I get rid of items that will not fit in the garbage cart?
7. How can I get an additional garbage or recycling cart?
8. How do I get rid of household cleaners, paints, electronics, etc.?
9. Where can I find the local recycling drop-off location?
10. How do I report that my garbage or recycling was not picked up?
11. What if the cart is too big for me to roll to the curb?
12. What is the cost for a smaller cart?
13. What if I am unable to roll out my cart?
14. How do I know which cart belongs to me?
15. Can I place plastic caps from plastic drinks bottles in the recycling cart?

Support Services

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1. How do I become a supplier for the City of New Braunfels?
2. What is the City's current property tax rate? Who collects the City's taxes?